That said, as a Which? Holly Willoughby left stunned by Hays Travel's amazing refund offer Hays Travel bosses appeared on Wednesday's This Morning and impressed Holly Willoughby with their refund offer nechronicle It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. Hays Travel is proud to be the UK's largest independent travel agent. We are supposed to go away on 6th June. We recognise the urgency of the situation and … But one travel company has guaranteed a full refund on some holidays for their customers. I have booked a Jet 2 holiday through Hays Travel. The aim was to find out how people felt about their 'refund experience', by asking them to rate it as 'great', 'OK' … All 555 Thomas Cook shops in the UK are to be bought by rival Hays Travel. We have asked for our money to be refunded and that would be done in six weeks. We are working hard to administer all refund requests from our suppliers. UK Finance is warning that fraudsters are impersonating airlines, travel companies and banks in order to steal personal information and money. Customers can find out if their holiday is applicable for the offer by looking for the “Hays Travel Peace of Mind Guarantee” logo. Thanks- Caitlin” Cruise passengers demand refunds over 'overflowing toilets, stale food and missed stops' John and Irene Hays, managing director and group chair of Hays Travel… For other inquiries, Contact Us. LONDON — Hays Travel, an independent British travel agent, said on Wednesday that it had bought all 555 stores of Thomas Cook, one of the world’s … Hays Travel 55. Although our … At present around half of its customers are booking for next year but it highlighted a "cautious optimism" among … We asked for a refund, instead. Please contact who they have made the booking with to see if refund has been issued and then go back to them and ask them when they received the paperwork and that you want to speak to head office, low and behold you’ll get the link to submit your bank details to get your money back. HAY Booking Reference We are very grateful for the service Hays Travel have provided. Save yourself time and money by booking direct 駱 Abhorrent conduct towards customers! Hays Travel acquired 555 Thomas Cook branches, taking on hundreds of Thomas Cook employees. Carrier reserves the right to offer promotional cruise fares or other offers that … For 4 or more rooms please call our Groups Team on 0800 408 4037. Hays Travel Foyleside - … 3. Travellers may contact the CAA (Gatwick Airport South, West Sussex, RH6 0YR, telephone 0333 103 6350, email claims@caa.co.uk), ABTA (30 Park Street, London SE1 9EQ, 020 3117 0500, www.abta.co.uk), or, where applicable, the competent authority, if services are denied because of Hays Travel Limited or Hays Tour Operating Limited’s insolvency. If special assistance is required, you should notify us at the time of booking. 1 was here. Cancellations and refunds. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent.Â, Hays Travel has launched its “Peace of mind guarantee” on package breaks.Â, The deal has only been made with certain airlines and hotels, so customers have to look for trips labelled with the guarantee on their website.Â. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. "What that means is our customers can have a no-quibble guarantee of 100 per cent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. To inquire about a licence to reproduce material, visit our Syndication site. Hays Travel has noticed a similar trend. Hays Travel, who bought Thomas Cook, will cut up to 878 jobs out of a workforce of 4,500 people, the company announced today. Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. Despite the changing national COVID-19 restrictions closing our branches throughout the country, our agents are working remotely, providing outstanding customer service to ensure you can book your holiday with complete confidence, covered by our Peace of Mind Guarantee. The whole point of booking via an Agent like Hays is to have that guarantee that they will manage the booking and refund when needs be - not chasing up various components and companies! Sunderland-based Hays said it planned to reopen the shops under its own brand with immediate effect. In phone call to head office 2 weeks ago we were told that claim for refund was being dealt with and would be through very shortly. Hays Travel was similarly praised, one of its customers said: "Hays Travel was fantastic. Ryanair: ... At the end of June, around 50 percent of the refund claims for April had been cleared. If Carrier received payment from your travel advisor, the refund will be provided back to that travel advisor. Hays Travel has said it will buy 555 Thomas Cook stores after the holiday company collapsed last month. Delay Repay is a nationwide scheme that makes it easier for you to get compensation for delayed rail journeys. But one travel company has guaranteed a full refund on some holidays for their customers. ", Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine.Â. Hays Travel has “stood its ground” to tour operators not issuing customer refunds – opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. If you are unable to travel because of the Coronavirus you are entitled to a refund. News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. Hays Travel is not like Thomas Cook, which owned hotels and an airline. Tyne and Wear, Published ... Read about our approach to external linking Hays Travel hit the headlines after taking over 550 Thomas Cook stores when the tour operator collapsed. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Hays Travel - the company which rescued Thomas Cook when it went bust - has been ranked the best high street travel agent in the UK for its response to customers during the coronavirus crisis. The survey ran between Tuesday 30 June and Monday 6 July and had 77,101 individual responses about travel firms. Hays Travel is proud to be the UK's largest independent travel agent. Will book with them again." DON'T MISS For information about amendments to your booking, refunds for the booking or the availability of Refund Credit Notes, please speak to the travel company that you have booked with. The independent travel agent has acquired the … The husband and wife owners of Hays Travel say they are hoping to keep open all 555 shops. “@foodblogsLiv Hello, please can you send us a direct message with your HAY booking reference so we can take a look into this for you? "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. Hays Travel, which has a head office in Sunderland, took on 2,330 former Thomas Cook employees when the firm went bust in October last year. Company Number: 509596. We are working hard to administer all refund requests from our suppliers. The whole point of booking via an Agent like Hays is to have that guarantee that they will manage the booking and refund when needs be - not chasing up various components and companies! According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart.Â. Please note that you will need the six-character verification code we sent by email or text message. Please see our Frequently Asked Questions for more detailed information about your rights and for individual train company policies.. Delay Repay. So my question is, should I persuade Hays Travel for a refund seen ad though I paid them? 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Hays Travel - the company which rescued Thomas Cook when it went bust - has been ranked the best high street travel agent in the UK for its response to customers during the coronavirus crisis. Hays Travel made the surprise announcement in October 2019 that it was taking charge of all of Thomas Cook's 555 travel agents across … More than 1,000 Hays Travel customers rated their experience in Martin Lewis's MoneySavingExpert.com survey of 53 of the UK's best-known travel companies … SR1 3HA, Registered Office: Tyne and Wear, SR1 3NA. “@ECDolly6 Hi Elizabeth, I am so sorry to hear this. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. Hays Travel is a different animal to the souped-up, debt-fuelled, ... “We’ve stood our ground and if our customers want a refund, we’ll fight for them to get one,” says John. Travel consultant Joanne Tully, who worked at the Thomas Cook branch in Berwick-upon-Tweed, Northumberland, for 13 years said Hays has turned a nightmare into a dream. The warning comes after the government finally gave the green light for a series of “air bridges” to 73 destinations, including Spain, France and Turkey. Hays Travel is offering Brits full refunds on certain holidays this summer if they change their mind about going Refund Request Please note that you will need the six-character verification code we sent by email or text message. Recommended Provider, the company has now given us a firm commitment to put their customers first and provide cash refunds without quibble. Hays Travel is the largest independent travel retailer in the UK. 366 talking about this. Number: 135602828. Similarly, one Hays Travel customer told us: "Hays Travel was fantastic. AE of Telford writes: “When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. ... Hays travel offer full refund to customers [INSIGHT] Really feel Hays Travel looked after me. ", Her husband and co-owner John Hays added: “We're fairly sizeable and we negotiated with selected airlines, quite a lot of the big airlines, to work with us to offer this guarantee. Hay’s Travel has launched a nationwide campaign to recruit 700 apprentices as well as experienced travel agents. Hays Travel You can see if this is available on your chosen destination at the time of booking. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Hays Travel has launched a 'Peace of mind guarantee' on package breaks, The policy will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart, being urged to check their travel insurance, Independent Press Standards Organisation (IPSO). If you require special assistance but haven't notified us, please contact us on 0333 033 9985 or email customer.support@hays-travel.co.uk. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Virgin Holidays ... (MSE) - its third this year looking at travel refunds. Hayes & Jarvis is a trading name of Hayes & Jarvis (Travel) Limited, a member of the Travelopia Group of companies. Our friends booked same holiday direct with Jet2 Holidays they have been refunded a few weeks ago but Hays Travel coming up with all excuses. Although our roots … Still waiting after 10 weeks to get holiday refund from Hays travel. If you are delayed when you travel on a participating National Rail service*, you can claim Delay Repay. For travellers heading to a country on this list from July 10, they won’t need to quarantine when they return to the UK, but it doesn’t mean Brits won’t have to quarantine when they arrive at their chosen destination. Recommended Provider, the company has now given us a firm commitment to put their customers first and provide cash refunds without quibble. Full cash refund offered before I even asked for it. Travellers whose plans have been disrupted by the COVID-19 pandemic are being targeted by scammers pretending to issue refunds for cancelled holidays, warns the UK’s banking trade body. VAT. Can you please provide me with your HAY booking reference so this can be looked into for you? If Carrier received payment via credit card, the refund will be made to that credit card. ... Thomas Cook refund site sees 60,000 claims. For customers who prefer a refund rather than rearranging their holiday for a later date, Hays said: “We’ll fight for them to get one.” Thomas Cook’s shops have been bought by independent travel agents Hays Travel in a deal set to save up to 2,500 jobs. To see all content on The Sun, please use the Site Map. Thomas Cook refund website struggles after 'unprecedented demand' The Civil Aviation Authority received 60,000 claims on the first day of a new website set up to process holiday booking refunds. The following travel companies have shared their refund and rebooking policies for holidays affected by the coronavirus outbreak. Thanks - Caitlin” Link copied. ©News Group Newspapers Limited in England No. 25 Vine Place, Sunderland, The UK's Largest Independent Travel Agent. For information about financial protection click here. TUI Hays Travel hit the headlines after taking over 550 Thomas Cook stores when the … Been passed from pillar to post between head office in Sunderland and local branch in Wallsend. Hays Travel owners John and Irene Hays said some of the 878 jobs at risk could be saved if the Government introduces “regional travel corridors” to the Spanish islands. If you are unable to travel because of the Coronavirus you are entitled to a refund. Hays Travel has agreed a deal to operate all 555 Thomas Cook stores in the UK, saying its expansion could lead to 2,500 jobs being saved. We are really impressed with Hays Travel that they have credited us back in 4 weeks. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. The holiday was booked via Hays Travel and we paid Hays Travel however they are saying that they cannot refund us until Euro Disney have first refunded them! Full cash refund offered before I even asked for it. Keel Square, Booking included Ryanair flights, so I had expected a problem. Really feel Hays Travel looked after me. Registered in England. branch email addresses page 3 Branch Email Ellesmere Port Mercer Walk ellesmereportmercer@haystravel.co.uk Eltham eltham@hays-travel.co.uk Ely ely@hays-travel.co.uk Worst Travel agent award goes to Hays Travel. For more details, follow the links to their websites. Registered Office: Travel reminded travellers who have booked a package holiday that they are entitled to a refund within 14 days, and warned them to wait to hear from … Durham Market Place durhammarketplace@hays-travel.co.uk East Grinstead eastgrinstead@haystravel.co.uk East Kilbride eastkilbridewestmall@hays-travel.co.uk Eastbourne eastbourne@hays-travel.co.uk Eastleigh eastleigh@hays-travel.co.uk Eastwood eastwood@hays-travel.co.uk Edinburgh Cameron Toll edinburghcameron@hays-travel.co.uk Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. Travel consultant Joanne Tully, who worked at the Thomas Cook branch in Berwick-upon-Tweed, Northumberland, for 13 years said Hays has turned a nightmare into a dream. Sunderland-based firm Hay’s Travel took over from Thomas Cook last year after the company went bust. Holly Willoughby declared her love for the bosses of Hays Travel after they appeared on This Morning on Wednesday to talk about their refund offer for customers. Thank you Hays Travel for your excellent service. Booking included Ryanair flights, so I had expected a problem. Most travel insurers are unlikely to offer a refund if your holiday hasn’t officially been cancelled by an airline or booking provider. Save yourself time and money by booking direct 駱 Did Hays Travel refund customers during the coronavirus crisis? Some customers waited as long as six weeks to get their money back, so Hays Travel could have performed a little better. Gilbridge House, Customers can get a refund of their booking travel costs, minus a 20% excess fee. We asked for a refund, instead. Sunderland, This information will then be passed on to the airline in advance of travel. Did Hays Travel refund customers during the coronavirus crisis? Registered Office: Origin One, 108 High Street, Crawley, West Sussex, RH10 1BD. "As long as they let us know six weeks before they are due to travel. That said, as a Which? I’m trying to get a refund but I’ve rang the online Hays Travel number and they have said they are still yet to hear from Jet 2. Some customers waited as long as six weeks to get their money back, so Hays Travel could have performed a little better. Will book with them again." View our online Press Pack. More than 1,000 Hays Travel customers rated their experience in Martin Lewis's MoneySavingExpert.com survey of 53 of the UK's best-known travel companies including airlines and tour operators. Used Hays travel to book holiday with Jet2 Holidays to Pefkos Rhodes which was cancelled beginning of May.

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